Shipping policy
Shipping Policy
Thank you for shopping with LockeDown Nets. We are committed to delivering your order as quickly and efficiently as possible. Below you’ll find all the relevant shipping details you need to know before and after placing your order.
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We are proudly based in Sydney, Australia, and ship nationwide.
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All orders are processed within 24–48 hours of purchase.
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Standard delivery takes 5–8 business days, depending on your location.
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Once your order is shipped, you’ll receive a tracking number via email to follow your delivery every step of the way.
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Shipping costs are calculated at checkout and may vary depending on location and order size.
Shipping Status
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Lockedownnets.com "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at support@lockedownnets.com.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice a mistake, contact us right away. Once the order has been processed, address changes may no longer be possible.
For Further Inquiries:
If you have any further questions, please contact our customer service at:
Company Name: LockeDown Nets
Address: 2 Calasanctius St, Goulburn NSW 2580, Australia
Phone: 1800 654 036
Email: support@lockedownnets.com
Business Hours: Monday to Friday between 8:00 AM to 7:00 PM
Response Time: We aim to respond within 1 business day.